Question 1

Accident and Liability

Accepted Answer

There is always some unavoidable risk of injury involved when working with animals, especially animals with behavioral issues. Dogs can be inherently difficult to control and that not all dogs will be under control at all times resulting in the possibility of injury to yourself, your dog, family members, or third parties.   All risks associated with your participation in the Classes, including, but not limited to: the risks of any and all injuries to yourself, your dog and any family members or third parties who may attend; the risks that your dog may cause injury to other persons and/or dogs involved in the Classes; and the risks that saliva, water, food, equipment, floor matting or other debris may be present in the training area.

Question 2

Training Facility Operating Policies

Accepted Answer

- Class must be paid in full at the time of registration.
- No refunds will be given for requests received within the 7 business days before class starts or after the session has begun.
- If your dog is sick, please do not bring them to class. If you have a question about what is allowed in class, please contact the instructor. You are encouraged to come to class without your dog to see what is covered that day.
- Children are welcome, however they must stay with their guardian at all times and not interact with other dogs (unless it appropriate to do so, ie puppy social with trainer guidance).
- The instructor reserves the right to expel dogs without refund, who show aggression towards people or other dogs. Private sessions may be recommended in these cases. Please be sure to disclose any aggressive tendencies that your dog may have to the instructor prior to registering.
- Dogs must enter class on leash and stay on leash unless other wise stated by the instructor.
- No dog-dog greetings at ANY point: in the parking lot, in the doorway, in the facility. This can create leash frustration with dogs as they age or dogs that pull their owners toward others to “greet.”
- Please come prepared with required class materials. You will be asked to purchase said items if you do not have them during the time of need in class (ie treats, chew, mat, toy).
- All dogs MUST be pottied before entering class and during designated potty breaks.
- If you are going to be late text or email your instructor so that they can prepare class for your arrival.
- We do NOT offer make-ups for missed classes. You will have access to any homework through the online portal.
- We are a positive training facility and as such do not use aversive techniques or tools. We strictly prohibit: punching, choking, hitting, pinching, yelling or slapping any dog.

Question 3

Vaccination Requirements

Accepted Answer

Puppies under 4 months old: - Distemper/parvo (DHPP) (first round) - Negative fecal exam Puppies and dogs over 4 months old: - Distemper/parvo (DHPP) - Rabies We accept titer testing. We recommend Bordatella as you will be in group settings with other dogs, but understand it is not required of the dogs in class.

Question 4

Cancellation Policy

Accepted Answer

When signing up for a class carefully consider your schedule, commitment to training, and your dog before registering for a class. Our class sizes are small to ensure quality. By enrolling, you are reserving a space in one of our classes.   A full refund may only be obtained if requested at least 7 business days prior to the start-date of the enrolled class to allow us time to fill your spot. If your dog is unable to attend due to an injury, female in heat or illness during your class, you will receive a 50% discount towards a future class or you may transfer into another class during the same week you were in if there is availability.   To ensure quality, our class sizes are small and your Registration Fee purchases sessions in a specific class. Consequently, we do not offer “make-ups” for missed classes. However, you will have access to the online homework portal. All of our classes require a minimum of at least 3 dogs for the class to run. In the event a class has low enrollment, we will either call or email you at least 2 days before the class was scheduled to start to let you know there is a possibility the class may be cancelled or rescheduled and to offer you a full refund, or the opportunity to transfer to another class (at no extra cost).

Question 5

Media Release

Accepted Answer

By signing up for a class you grant permission to NoCo Unleashed, its agents and employees and to any person, company or organization that Noco Unleashed may designate or authorize, to take photographs, audio recording, or videos of client, client’s dog, and anyone whom client brings to classes/lessons. This consent includes the use of such photographs, audio recording, or films with or without your name or biographical data concerning me, NoCo Unleashed or another party on its behalf, without limitation as to time or frequency of use, for any or all of the following purposes: Release to media including newspapers and television, Educational or instructional purposes,
Publicity, and NoCo Unleashed publications, presentations, and related uses such as web content, social media and emails.

Question 6

Weather Conditions

Accepted Answer

Indoor Classes: Held rain or shine, provided that road conditions are expected to be safe for the majority of students attending class. If an inclement weather event causes your class instructor to feel the need to cancel class for students' safety, you will be notified VIA EMAIL no later than 1 hour prior to the start of class.   Outdoor Classes: Held as long as the conditions are conducive to the safety and productive learning of both dog and human students. Your instructor may cancel class for rain, extreme temperatures (cold or hot), unsafe road conditions, muddy outdoor terrain, snow, and other weather-related reasons. If an inclement weather event causes your class instructor to feel the need to cancel class for students' safety, you will be notified VIA EMAIL no later than 1 hour prior to the start of class. We try to avoid last minute cancellations, but as Colorado weather can be very fickle and we hate canceling classes just for the sun to come out 10 minutes later, notification of any weather decisions within 1 hour of your class time will come via both email and phone.   Make-Ups for Weather Cancellations: We make every effort to reschedule a class cancelled for weather at a time that is most convenient for the majority of students in the class. We cannot guarantee that a reschedule will work for everyone, but we bend over backwards to make it happen if we can!

Question 7

Privacy Policy

Accepted Answer

Privacy Policy This page informs you of our policies regarding the collection, use, and disclosure of personal data when you use our Service and the choices you have associated with that data. We use your data to provide and improve the Service. By using the Service, you agree to the collection and use of information in accordance with this policy. Unless otherwise defined in this Privacy Policy, terms used in this Privacy Policy have the same meanings as in our Terms and Conditions, accessible from nocounleashed.com.   Definitions Service Service is the nocounleashed.com website operated by Noco Unleashed.   Personal Data Personal Data means data about a living individual who can be identified from those data (or from those and other information either in our possession or likely to come into our possession).   Usage Data Usage Data is data collected automatically either generated by the use of the Service or from the Service infrastructure itself (for example, the duration of a page visit).   Cookies Cookies are small pieces of data stored on your device (computer or mobile device).   Data Controller Data Controller means the natural or legal person who (either alone or jointly or in common with other persons) determines the purposes for which and the manner in which any personal information are, or are to be, processed. For the purpose of this Privacy Policy, we are a Data Controller of your Personal Data.   Data Processors (or Service Providers) Data Processor (or Service Provider) means any natural or legal person who processes the data on behalf of the Data Controller. We may use the services of various Service Providers in order to process your data more effectively.   Data Subject (or User) Data Subject is any living individual who is using our Service and is the subject of Personal Data.   Information Collection And Use We collect several different types of information for various purposes to provide and improve our Service to you.   Types of Data Collected Personal Data While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you ("Personal Data"). Personally identifiable information may include, but is not limited to: Email address First name and last name Profile Picture   Cookies and Usage Data We may use your Personal Data to contact you with newsletters, marketing or promotional materials and other information that may be of interest to you. You may opt out of receiving any, or all, of these communications from us by following the unsubscribe link or instructions provided in any email we send. We may receive Personally Identifiable Information when you provide information in response to a survey operated by us. This may include details about your race, your education history, and your employment. We may receive Personally Identifiable Information when you access or log-in to a third party site, e.g., Facebook or Google, from our Service. This may include the text and/or images of your Personally Identifiable Information available from the third party site.   Public Content The information that you contribute through the Service is intended for public consumption, including your reviews, interests, follows, transcripts, lists, and account profile. We may display this information through the Service, share it with businesses, and further distribute it to a wider audience through third party sites and services.   Usage Data We may also collect information how the Service is accessed and used ("Usage Data"). This Usage Data may include information such as your computer's Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, which ads you have seen or clicked on, unique device identifiers and other diagnostic data. We may be able to determine from an IP address a user’s Internet Service Provider and the geographic location of his or her point of connectivity. We may use internal and third party analytics tools, including Google Analytics, Keen IO, and Clicky.   Tracking Cookies Data We use cookies and similar tracking technologies to track the activity on our Service and hold certain information. For more information on our use of cookies and web beacons, please refer to our Cookies Policy. Cookies are files with small amount of data which may include an anonymous unique identifier.   Use of Data We do not sell your personal data - such as your name and contact information - to third parties to use for their own marketing purposes. Noco Unleashed uses the collected data for various purposes: To provide and maintain our Service To notify you about changes to our Service To allow you to participate in interactive features of our Service when you choose to do so To provide customer support To gather analysis or valuable information so that we can improve our Service To perform statistical analysis of the use of our Services To monitor the usage of our Service To detect, prevent and address technical issues To send you updates (like course start dates or new course notifications), recommendations, based on the your interests and follows as well as general information, unless you have opted not to receive such information To personalized the Service We use various service providers, vendors and contractors (collectively, "Contractors") to assist us in providing our products and services to you. Our Contractors may have limited access to your Personally Identifiable Information in the course of providing their products or services to us, so that we in turn can provide our products and services to you. These Contractors may include vendors and suppliers that provide us with technology, services, and/or content related to the operation and maintenance of the Site or the Online Course. Access to your Personally Identifiable Information by these contractors is limited to the information reasonably necessary for the contractor to perform its limited function for us. We may share aggregated of de-identified information with third parties for research, marketing, analytics, and other purposes, provided such information does not identify a particular individual.   Legal Basis for Processing Personal Data Under General Data Protection Regulation (GDPR) If you are from the European Economic Area (EEA), Noco Unleashed legal basis for collecting and using the personal information described in this Privacy Policy depends on the Personal Data we collect and the specific context in which we collect it.   Noco Unleashed may process your Personal Data because: We need to perform a contract with you You have given us permission to do so The processing is in our legitimate interests and it's not overridden by your rights To comply with the law   Retention of Data Noco Unleashed will retain your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies. Noco Unleashed will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of our Service, or we are legally obligated to retain this data for longer time periods.   Transfer Of Data Your information, including Personal Data, may be transferred to — and maintained on — computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from your jurisdiction. If you are located outside United States and choose to provide information to us, please note that we transfer the data, including Personal Data, to United States and process it there. Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer. Noco unleashed will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and no transfer of your Personal Data will take place to an organization or a country unless there are adequate controls in place including the security of your data and other personal information.   Disclosure Of Data Business Transaction If Class Central, Inc is involved in a merger, acquisition or asset sale, your Personal Data may be transferred. We will provide notice before your Personal Data is transferred and becomes subject to a different Privacy Policy.   Disclosure for Law Enforcement Under certain circumstances, Class Central, Inc may be required to disclose your Personal Data if required to do so by law or in response to valid requests by public authorities (e.g. a court or a government agency).   Legal Requirements Class Central, Inc may disclose your Personal Data in the good faith belief that such action is necessary to: To comply with a legal obligation To protect and defend the rights or property of Class Central, Inc To prevent or investigate possible wrongdoing in connection with the Service To protect the personal safety of users of the Service or the public To protect against legal liability   Security Of Data The security of your data is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.   "Do Not Track" Signals We do not support Do Not Track ("DNT"). Do Not Track is a preference you can set in your web browser to inform websites that you do not want to be tracked. You can enable or disable Do Not Track by visiting the Preferences or Settings page of your web browser.   Your Data Protection Rights Under General Data Protection Regulation (GDPR) If you are a resident of the European Economic Area (EEA), you have certain data protection rights. Class Central, Inc aims to take reasonable steps to allow you to correct, amend, delete, or limit the use of your Personal Data. If you wish to be informed what Personal Data we hold about you and if you want it to be removed from our systems, please contact us. In certain circumstances, you have the following data protection rights: The right to access, update or to delete the information we have on you. Whenever made possible, you can access, update or request deletion of your Personal Data directly within your account settings section. If you are unable to perform these actions yourself, please contact us to assist you. The right of rectification. You have the right to have your information rectified if that information is inaccurate or incomplete. The right to object. You have the right to object to our processing of your Personal Data. The right of restriction. You have the right to request that we restrict the processing of your personal information. The right to data portability. You have the right to be provided with a copy of the information we have on you in a structured, machine-readable and commonly used format. The right to withdraw consent. You also have the right to withdraw your consent at any time where Noco Unleashed relied on your consent to process your personal information. Please note that we may ask you to verify your identity before responding to such requests. You have the right to complain to a Data Protection Authority about our collection and use of your Personal Data. For more information, please contact your local data protection authority in the European Economic Area (EEA).   Service Providers We may employ third party companies and individuals to facilitate our Service ("Service Providers"), to provide the Service on our behalf, to perform Service-related services or to assist us in analyzing how our Service is used. These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose. Here is a list of Service Providers used by Class Central.   Links To Other Sites Our Service may contain links to other sites that are not operated by us. If you click on a third party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.   Children's Privacy Our Service does not address anyone under the age of 13 ("Children"). We do not knowingly collect personally identifiable information from anyone under the age of 13. If you are a parent or guardian and you are aware that your Children has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers.   Changes To This Privacy Policy We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. We will let you know via email and/or a prominent notice on our Service, prior to the change becoming effective and update the "effective date" at the top of this Privacy Policy. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.   Contact Us If you have any questions about this Privacy Policy, please contact us by email at nocounleashed@gmail.com

POLICIES & PROCEDURES

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